Returns & Exchanges

Step 1: Initiate Your Request (Within 30 Days)
Visit our Self-Service Returns Portal. You will need your order number and the email address used for the purchase.
Option: If you need assistance, contact Customer Care at admin@gomarketit.com.

Step 2: Choose Your Subject

  • For a Refund: Select "Return" for a full refund to your original payment method.

  • For an Exchange: Select "Exchange" and choose your desired new size/item. We will provide a prepaid return shipping label and process the replacement as soon as your return is scanned by the carrier.

Step 3: Pack & Ship

  • Securely pack the item(s) in the original packaging, including all tags and any accessories.

  • Affix the provided prepaid return shipping label (or follow instructions for a drop-off code).

  • Drop the package at the designated carrier location (e.g., USPS, UPS). Please obtain a drop-off receipt for your records.

Step 4: Track & Receive

  • Use the tracking number provided in your return confirmation email to monitor your return.

  • We will notify you via email once your return is received and processed.

3. Detailed Policy Information

Eligibility:

  • Items must be returned within 30 days of the original delivery date.

  • Items must be in resalable condition: unworn, unwashed, undamaged, with original tags attached and in original packaging (including any branded boxes, dust bags, or cases).

Refunds:

  • Once we receive and inspect your return, we will process your refund within 5-10 business days.

  • Refunds are issued to the original form of payment. Please note your bank or card issuer may take additional time to post the credit to your account.

  • Original shipping fees are non-refundable, except in cases of our error or a defective item.

Exchanges:

  • Exchanges are available for a different size or color of the same item, subject to stock availability.

  • If the exchange item is of higher value, you will be charged the difference. If it is of lower value, you will be refunded the difference.

  • To expedite your exchange, we recommend initiating it via the portal. The replacement item will be shipped as soon as your return is in transit.

Return Shipping Costs:

  • Standard Returns: For change of mind, customers are responsible for the return shipping cost, which will be deducted from the refund amount.

  • Prepaid Returns: We provide a free prepaid return label in cases of:

    • Our error (wrong item shipped).

    • A defective or damaged item.

    • When you select an Exchange (to encourage you to find the perfect fit!).

Non-Returnable Items:

  • Items marked "Final Sale."

  • Personalized, monogrammed, or made-to-order items.

  • For health and safety reasons, items like underwear, swimwear (if hygiene seal is removed), earrings, and beauty products are final sale unless defective.

  • Gift cards.

4. International Returns

  • Customers outside our primary region (e.g., outside the EU for EU-based stores) may be subject to different return shipping instructions and potential customs duties, which are non-refundable. Please contact our support team before initiating an international return.

5. Faulty, Damaged, or Incorrect Items

We sincerely apologize if you received an incorrect or faulty item. Please contact our Customer Care team immediately at admin@gomarketit.com with your order number and photos of the issue. We will cover all shipping costs and expedite a replacement or refund.

6. Our Sustainability Commitment

We encourage mindful purchasing. If an item doesn’t work for you, returning it in resalable condition allows us to re-home it. For items that cannot be resold, we partner with dedicated recycling and donation platforms to minimize landfill waste. 

7. Frequently Asked Questions (FAQ)

Q: How long does it take to get my refund?
A: Please allow 5-10 business days after we receive your return for the refund to be processed by us, plus additional time for your bank to post it.

Q: Can I return an item I bought on sale?
A: Yes, sale items can be returned within the 30-day window, provided they are not marked "Final Sale."

Q: What if I lost my original packaging or tags?
A: To be eligible for a full refund, all original packaging and tags are required. Returns without them may be subject to a restocking fee or may be rejected.

Q: Can I return a gift?
A: Yes. Please use our Gift Return Portal. You will need the gift order number. Refunds for gifts will be issued as store credit to the original purchaser.

Need Help?
Our friendly customer service team is here to assist.
Email: admin@gomarketit.com